Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...

Meet Brillion: a comprehensive suite of tools that can transform your utility's customer relationships into true partnerships. From video bill explanations and self-serve education tools to smarter program workflows, we get everyone working together to achieve your goals. Don’t miss this opportunity to learn best practices from your electric, gas, and water utility peers. Save your webinar spot now to uncover ways you can: Grab your cust...

Join the hundreds of mayors, council members, managers, finance officers, IT, public works, recreation directors, and police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.

Discover the latest innovations from government leaders and industry experts. GE3 is an in-person seminar for government professionals focused on Experience, Engagement, and Enrollment: The leaders responsible for engaging stakeholders and audiences, building subscribers, driving adoption, and enrolling customers in benefits programs.  The summit features some of the premier personalities and experts behind the gold standards of custome...

The Vision Federal Market Forecast is the ONLY non-profit federal market forecast that addresses the defense, civilian, and federal IT markets. In its 59th year, the Vision Conference is where industry and government convene to present and discuss the results of the Vision Federal Market Forecast. The Forecast delivers insights from hundreds of government executives, think tank experts, congressional staff and Wall Street analysts who take par...